Refined softphone experience for admissions teams

Inbound and outbound calling now feels purpose-built for admissions coordinators. Several improvements landed together:

• A floating in-call indicator that stays visible while you move between leads, opportunities, and the playbook.
• An availability toggle in the header so you can stop calls from ringing while finishing a write-up.
• Outbound dials are recorded automatically and stitched into the contact's call history, with separate visual treatment for inbound, outbound, missed, and live calls.
• Hover any recent call to dial it back in one click.

We also fixed an edge case where answering a call could occasionally drop the agent into an offline state.